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Account Management
- How can I change my password or email address?
  - Select "Account Inquiry" on the Menu Bar then Click on "Manage Account"
  - Your account password and e-mail address can be changed on this page
- How do I add/change a delivery address?
  - For customer protection, this process cannot be done on the website
  - Please call Continental Auto Parts to change address information
- How do I view my account profile information?
  - Select "Account Inquiry" on the Menu Bar then Click on "Customer Inquiry"
  - Customer profile information will be displayed including balance and sales totals
- How can I view account invoice activity and balances?
  - Select "Account Inquiry" on the Menu Bar then Click on "Invoice Inquiry"
  - All open invoices will be displayed with aged balance information
  - Select an invoice number (in blue) to view a printable invoice
Managing Quotes
- How do I create a quote or add items to a quote?
  - Create quotes in the Search Results, Item Detail and Shopping Cart pages
  - Select Add to Quote and the Save to Quote page will be displayed
  - Add the item to an Existing Quote or enter a New Quote name
- How can I maintain an existing quote?
  - Select "Quotes" on the Menu Bar
  - Enter an Existing Quote name
  - Select Copy Quote to New Quote to duplicate the entire quote
  - Select Remove Current Quote to remove the entire quote
  - Select Remove in the item box to remove individual items
- How to change a quote into an order
  - Select "Quotes" on the Menu Bar
  - Enter an Existing Quote name
  - Select Copy Quote to Cart to change the entire quote into an order
  - Select Add to Cart in the item box to add individual items to an order
- When I make a quote, are the parts reserved for me?
  - No, parts are not reserved when they are in a quote or in the cart
  - Only when you complete the purchase are the parts reserved
Making a purchase
- What parts do you sell?
  - Alloy Wheel Sales & Repairs
  - Bedsides, Quarter Panels, Bed Liners
  - Bumpers, Bumper Covers, Step Bumpers, Reinforcements, Absorbers, Brackets, Moldings
  - Doors, Door Skins, Door Handles, Window Regulators, Door Mouldings
  - Fenders, Fender Liners,
  - Grilles, Head Lamp Doors, Grille Mouldings
  - Header Panels, Headlight Mounting Panels, Nose Panels
  - Hoods, Hood Hinges, Hood lifts,
  - Lamps (Front & Rear)
  - Mirrors
  - Radiators, A/C Condensers, Cooling Fans
  - Rear Air Spoilers
  - Rust Repair Panels
  - Reconditioned OEM Bumper Covers
  - Remanufactured Aluminum Wheels
  - Valance Panels, Filler Panels
- How can I search for parts by part number?
  - Use the "Search Bar" located on the left side of the website
  - Select "Search Any Part No." to find a part using OEM, Partslink, Hollander
    or Continental Auto part numbers
- How do I search for parts by vehicle model and year?
  - Use the "Search Bar" located on the left side of the website
  - Start with the "Select Year" option
  - When a Year is selected, a list of Makes will be available
  - Proceed to "Select Make"
  - Once the Make is selected, a list of Models will be provided
  - Next go to "Select Model"
  - When the model is selected, Category Tiles will appear for all the available parts
  - Pick a Category Tile to display search results or
    Use the "Search Bar" to select Part Categories and display search results
- How to see whether a part is in stock
  - If the search results or item detail display show a Delivery Date the part is in stock.
  - If Call is displayed, the part may be out of stock,
    please contact Continental Auto Parts for details
  - If the item quantity ordered is greater than one,
    please review the Delivery Date in the Cart or Checkout.
  - The Delivery Date in the Cart may be later than the date in the search results or
    Call may be displayed
  - If Call is displayed, the part might not have sufficient stock for the order, please
    contact Continental Auto Parts for details
- Is the website price the same as the price available if I call the office?
  - The website price is the same price as the office price
  - Please note: Prices can change daily and are not final until the order is submitted
  - Website promotion codes are available periodically and only apply to orders
    submitted through the Continental Auto Parts website
- What are part numbers ending in C, E, M, N, R, Q?
  - Continental Auto Parts numbers ending in letters are described as follows:
  - C CAPA Certified parts
  - E Economy parts
  - M OEM parts
  - N New wheels
  - R Reconditioned parts
  - Q Chrome or Painted bumpers which carry a lifetime warranty, high strength steel
    reinforcements, and high-density absorbers
- How to schedule a bumper core pickup
  - Use the "Search Bar" located on the left side of the website
  - Select "Service Items"
  - Select part number 9000.3100R. Click Add to cart
  - The bumper core pickup can be combined with parts in the same order
- Why didn’t I receive a confirmation email?
  - You should receive a confirmation email immediately after a purchase is completed
  - If you did not receive the confirmation email, select "Account Inquiry"
    on the Menu Bar
  - Click "Manage Account" and verify the e-mail address registered with
    Continental Auto Parts
  - Also, check your email spam inbox.
  - If you still have a problem, please call Continental Auto Parts for assistance
- Why do I have two orders with the same confirmation number?
  - The order was not processed twice
  - Two orders with the same confirmation number are still considered one order
  - This is a normal situation when parts are shipped from multiple warehouse locations
    and for other reasons
Shipping, Delivery, Payments, and Returns
- How to request a different delivery date
  - Changes to Delivery Dates cannot be done on the website
  - Please call Continental Auto Parts to make arrangements
- I just placed an order, when will I receive it?
  - Delivery Dates are provided whenever a part is displayed
  - When shopping for parts, the Search Results will display the Delivery Date
    under the price information.
  - The item detail page displays Delivery Date under the model information
  - In the Cart and Checkout, Delivery Date is displayed under model information
  - If Call is displayed, the part might not have sufficient stock for the order.
  - Please contact Continental Auto Parts for details
- What payment methods do you accept?
  - Continental Auto Parts accepts Visa, Mastercard, Amex, Checks, and Cash
- How do I change an order after it has been processed?
  - This process cannot be done on the website
  - Please call Continental Auto Parts to make any changes
  - Have your confirmation number ready when you call
- How do I view an open or shipped order?
  - Select "Order inquiry" on the Menu Bar
  - Open Orders will be displayed
  - Select Open Orders, Invoices, Credits, or All
  - There are a number of options provided to display Open and Shipped Orders
  - Click on any order number (in blue) to view a printable invoice
- What is your return policy?
  - Please view the return policy Continental Auto Parts Terms and Conditions
- How to create a return authorization form
  - Select "Returns" on the Menu Bar, then select “Create a New Return”,
    enter a new return name
  - Select "Add Items to Return", when the selection page is displayed,
    use the search options to locate the order to be returned
  - Identify the returnable item, select "Add to Return", then enter the quantity
    and reason for the return
  - When the return is complete, select "Print Return Authorization" and
    the return authorization form will be displayed
  - Print a copy of the form and include it with the returned item
  - Please call Continental Auto Parts if there are any questions about
    the return authorization process
- How to complete the return
  - Request a truck to pick up the return item
  - Use the "Search Bar" located on the left side of the website
  - Select "Service Items"
  - Select part number 9000.5000. Click Add to cart
  - The return request can be combined with parts in the same order
- I have just made a return, how and when do I get a refund?
  - Parts paid by credit card will receive a refund automatically
    to the credit card account in approximately three days
  - Parts paid by cash or check will receive a refund either as a credit
    in your account or by a check within 5-10 days.
  - Please call Continental Auto Parts for more information